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Know the request. Follow the payout.

Keep the payout request, recipient details and bank transfer confirmation together. Follow the recorded result back to the merchant.

A sculptural silver arrow spanning forest-green rails.
A brand illustration, not a transaction, result or document.

Who does what

How this works

The merchant submits the request. The contracted provider reviews it and carries out the bank transfer outside the platform. The confirmation and result are recorded for the merchant.

Know who carries the request forward.

  1. Merchant request
  2. Provider review
  3. External bank transfer
  4. Confirmation record
  5. Merchant result
Workflow illustration — not a live payment.

Bank transfers take place outside ShuShuPay. An unknown response does not prove completion or no transfer.

When a result needs checking

Processing time depends on bank operating hours, confirmation work and agreed conditions. An unknown or delayed response does not establish completion or the absence of a transfer. Check through the responsible team.

Keep the handoff visible

How this works

A recorded result and a customer update are different steps.

  • Request
  • External bank confirmation
  • Payment record
  • Result sent to the merchant
Payment providers

Let’s talk payments.

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