Payment operations FAQ

Merchants and payment providers managing local deposits, payouts and settlement in Japan. It is not a personal bank account.

Local deposits, payouts and settlement in Japan. Availability and operating conditions are agreed individually.

Bank transfers and foreign exchange take place outside the platform. ShuShuPay manages requests and records.

No. Bank data and payment confirmation are different steps. Confirmation follows the agreed operating process.

The payment type, bank operating hours, confirmation work and agreed conditions. This website does not guarantee completion times.

Services, fees and operating terms are discussed individually before use. Contact us about your payment flow.

The portal provides browser-based work for your team. Hosted requires server API integration; direct API integration lets you manage the flow in your own system. Discuss the appropriate scope with us.

Hosted provides customer-facing screens on top of server API integration. Your server still creates requests, obtains links and checks results. Direct integration uses your own customer-facing flow.

Not necessarily. Bank confirmation, the payment result and the merchant’s customer update are different records.

Contact the merchant you used. They can check the payment and follow up with the provider. Do not send bank credentials or API keys to the public enquiry address.